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Tenant Engagement Specialist, New York

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower real estate companies to provide incredible experiences and build a stronger community for their tenants.

We’re excited to grow our team and have lots of opportunities for career development, so if you’re passionate about what you do and want to work in a fun and growing industry, join us!

Job Summary:

The HqO Tenant Experience team plays a critical role in influencing consumer (Tenant) engagement within a complex B2B2C technology setting. As an Engagement Specialist at HqO you will execute on key delivery functions to drive Tenant usage and satisfaction in our customers’ buildings.  You will support the day-to-day servicing of our Landlord customers and work closely with Customer Success, Implementation, and Marketplace Vendors to design and execute global engagement and digital experience initiatives to drive consumer usage and scale our business

 

Key Responsibilities:

  • Use HqO’s proprietary software to customize and build mobile apps that result in compelling digital experiences for Tenants and meet customers’ requirements
  • Create mobile app marketing materials and support the fulfillment of tenant engagement incentives throughout the course of the customer lifecycle
  • Conceptualize and lead the creation of compelling mobile app content that resonates with consumers, drives engagement, and improves the overall tenant experience 
  • Communicate succinctly through in-app push notifications, emails, and short-form content. Use HqO proprietary software and partner technology to create and deliver communications to end-users 
  • Ensure content is produced in a timely fashion and meets deadlines while maintaining HqO quality standards
  • Design and execute universal engagement and digital experience initiatives to drive usage and scale our business 
  • Partner with marketplace vendors to source and deliver best-in-class programming, content, and events to enhance tenant experience and provide value for Landlords 
  • Use HqO Analytics to analyze app usage data and assess performance across assigned buildings including the performance of individual posts/content along with broader trends
  • Identify and report software bugs, workflow improvements, and software enhancements to support HqO’s Agile/Scrum development process 
  • Deliver against clearly defined business goals provided by Tenant Experience management

Qualifications:

  • BA/BS
  • 0-2 years of experience in Social Marketing, Advertising Campaign Management, or Consumer Marketing preferred
  • Excellent verbal and written communication skills combined with strong organizational skills and attention to detail
  • Passionate about providing exceptional customer service and experience
  • High energy and flexibility; ability to thrive in a growing technology business and ever-changing environment
  • Production-oriented with the ability to multi-task in a fast-paced environment and hit tight deadlines
  • Comfortable using SaaS technology and tools. Effectively listens to, reads, and understands information; including the ability to facilitate discussions pertaining to product and technical workflow
  • Highly analytical, structured thinker who is able to glean insights from complex information and very clearly communicate them to a diverse set of stakeholders
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