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Customer Onboarding Manager

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants.

We’re excited to grow our team and have lots of opportunities for career development, so if you’re passionate about what you do and want to work in a fun and growing industry, join us!

About You

The consumerization of commercial real estate has arrived and office owners are focused on providing a world-class experience for building occupants. You and the HqO team are their most important partners.  You measure your impact based on your customers’ successes. You have technical skills and have managed projects between your company, its customers, partners. You are hyper-organized with the ability to manage multiple ongoing projects. You understand how to handle and remove blockers to success and work exceptionally well cross-functionally with Sales, Customer Success, Product, Engineering and the Leadership Team. You are a strategic, yet resilient self-starter who has a passion for engaging with people and ensuring plans are understood by the entirety of the team. You thrive in a fast-paced, constantly evolving, growth-stage technology environment. You are ready and willing to dig in to make sure we are delivering on our promise of a world-class customer experience. 

Role Responsibilities

  • Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs
  • Own and drive the process of getting a customer from purchase to launch, working closely with your customers daily, delivering value and helping them achieve their goals
  • Manage the implementation of on-going third-party integrations
  • Communicate proactively and effectively with EPD, Customer Success and the Customer to drive progress, spotting gaps and misalignment that could delay project deliverables 
  • Identify and work through technical roadblocks preventing customers from meeting project requirements
  • Project manage the app build process
  • Administrator product training to customer stakeholders 
  • Proactively remove blockers to success
  • Implement creative and innovative solutions to problems


  • BA/BS
  • 3-5 years of relevant professional experience managing enterprise customers. SaaS Project Management and/or Commercial Real Estate experience preferred
  • Strong organizational skills and must be detail orientated
  • Passion for technology and for being a part of a fast-growing company
  • Self-motivated and driven by successfully executing high-quality work in alignment with customer goals and Tenant Experience Best Practices
  • Possess empathy and love for customers!
  • Strong written and verbal communication skills
  • Natural problem solver
  • Possess both technical and business acumen
  • Comfortable with ambiguity, uncertainty, and autonomy
  • Quick learner, always looking to learn more!
  • A team player. We're a typical startup. We roll up our sleeves and do what has to be done to provide the best possible experience for our customers.

Additional Job Information

  • Full Time Employee
  • Compensation: Base + Bonus + Equity
  • Benefits: access to a full and complete benefits plan on date of hire
  • Travel required 30-40% of the time
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